Privacy Policy

Privacy Policy – M4 Car Removal

At M4 Car Removal, we value your trust. Protecting your personal information is a key part of how we do business. We use clear processes and strong security measures to keep your data safe. As a professional car removal and cash-for-cars company operating in Sydney and across New South Wales, we follow relevant Australian privacy laws and good industry practice.

This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or use our services.

Who We Are

M4 Car Removal is a licensed vehicle buying, removal, and recycling business based in New South Wales. We buy and remove unwanted, old, damaged, and scrap vehicles and aim to provide a fast, secure, and hassle-free service while keeping your information confidential.

Information We Collect

We only collect information that we reasonably need to provide quotes, arrange pickups, pay you for your vehicle, and improve our services.

Personal Information

When you contact us, request a quote, or book a car removal, we may collect:

• Full name
• Phone number
• Email address
• Pickup address or location
• Vehicle details (make, model, year, condition, registration status)
• Proof of ownership or identification documents
• Payment details (e.g. bank account details for EFT payments)

 

Non-Personal Information

When you use our website, we may automatically collect certain non-personal data, such as:

• IP address
• Browser type and device information
• Pages visited and time spent on the site
• General usage data and analytics
• Cookies and similar tracking technologies

 

How We Use Your Information

We do not sell your personal information. We use it only for legitimate business purposes, including:

• Providing quotes for your vehicle
• Confirming vehicle ownership and arranging inspections
• Organizing pickup, towing, and vehicle removal
• Communicating with you about bookings, updates, and confirmations
• Processing secure payments
• Improving our website, services, and customer experience
• Detecting and preventing fraud or misuse of our services
• Complying with legal and regulatory requirements in New South Wales and Australia

 

How We Protect Your Information

Your privacy and security are important to us. We use a range of technical and organizational safeguards to protect your information, such as:

• Secure servers and protected networks
• Encrypted communication where appropriate
• Access controls so only authorized staff can view sensitive data
• Regular checks and updates to our systems and security practices
• Safe data disposal and retention procedures

While no online system can be guaranteed 100% secure, we take reasonable steps to reduce risks and keep your information safe.

When We Share Your Information

We only share your information when it is necessary for our operations or required by law.

Service Providers & Partners

We may share limited information with trusted third parties who help us deliver our services, such as:

• Payment processors and banking providers
• Towing and transport contractors
• IT, website hosting, and technical support providers

These third parties are required to handle your information securely and only for the purposes we specify.

Legal & Regulatory Requirements

We may disclose information if we are required to do so by law or where we believe it is necessary to:

• Respond to law enforcement requests
• Assist government or vehicle registration authorities
• Comply with court orders or legal processes
• Protect our legal rights, property, or safety, or that of others

 

Cookies & Tracking Technologies

Our website uses cookies and similar tools to:

• Help the site function properly
• Remember certain preferences
• Analyze website traffic and performance
• Improve user experience

You can control or disable cookies through your browser settings. However, some website features may not work correctly if cookies are disabled.

Data Retention

We keep your information only for as long as reasonably necessary to:

• Provide our services to you
• Maintain records of transactions
• Meet legal, tax, and regulatory obligations
• Manage disputes or prevent fraudulent activities

When information is no longer needed, we take reasonable steps to securely delete, destroy, or de-identify it.

Your Privacy Rights

Subject to applicable laws, you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or update inaccurate or incomplete information
• Request deletion of your data where it is no longer required and where we are not legally required to keep it
• Opt out of receiving marketing communications from us
• Withdraw consent for specific uses of your information (where our processing is based on consent)

To exercise any of these rights, please contact us using the details provided on our website (for example, via our contact form, email, or phone).

Third-Party Websites

Our website may contain links to external sites operated by other organizations. We are not responsible for the content or privacy practices of those third-party websites. We recommend you review their privacy policies before providing any personal information.

Children’s Privacy

M4 Car Removal does not provide services to individuals under 18 years of age and does not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from someone under 18, we will take reasonable steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Updates in laws or regulations
• Improvements to our security or technology

Any updates will be posted on this page, and the “Last Updated” date will be revised. By continuing to use our website or services after changes are published, you are deemed to have accepted the updated Policy.